Every ChiaoGoo product purchased through an authorised ChiaoGoo dealer carries a product lifetime guarantee from manufacturing defect. Our guarantee does NOT cover normal “wear and tear”, misuse or abuse.
The following products do NOT qualify for replacement:
- Donated items
- Show or sale samples
- Discontinued items
- Items not purchased through an authorised independent retailer
If you are living in New Zealand or Australia and have purchased a ChiaoGoo product from an authorised retailer that deems replacement (per above), you have two options:
- Contact the retailer from whom you purchased the defective product and see if they are able to replace it for you;
- Email firstname.lastname@example.org and send the faulty ChiaoGoo product with a return address to the following address: Knit Knacks Ltd, 88 Arapuni Road, RD5, Te Awamutu 3875, New Zealand
Upon receiving the returned defective item and it being authorised for replacement, we will do our best to get that replacement out to you as soon as possible.