Returns Policy

Distributors of ChiaoGoo Premium Knitting Products for Australasia

Knit Knacks is committed to providing quality products supplied to our customers. If for any reason you are not completely satisfied with any product supplied by Knit Knacks, please return it to us in original condition within 14 days of receipt and Knit Knacks will replace it or refund your purchase price using the original payment method.

How to return:

Contact us by phone or email to advise that you wish to return the product
You can return within 14 days of receipt of order
The items must be in original condition with packaging.

When returning the items:

Address the parcel to:

Knit Knacks
21 Arran Drive, RD2
Aongatete 3178
BOP
New Zealand

How to reorder:

Phone or email us to discuss the products you wish to order.

More information for ease of returning:

Returned articles are not insured by us against damage or loss.

If you have any concerns or questions regarding any of these ordering instructions, please do not hesitate to email on on sales@knitknacks.co.nz

Refunds:

Returns are credited in the manner in which they were originally paid.

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Returns Policy