For New Zealand orders, your order should arrive between 1 – 3 working days. If your order has not arrived within 5 working days please contact us.
For all international orders shipping is calculated once picked.
For International Air Untracked, orders should arrive between 3 -10 working days. Parcels will be insured up to NZ$250.
For International Air Tracked, orders should arrive between 3 -10 working days. Parcels will be insured up to NZ$250.
For International Courier, orders should arrive between 2-6 working days. Parcels will be insured up to NZ$2000.
DHL, orders should arrive between 2-5 working days. Parcels will be insured up to NZ$20 per Kilogram.
Please note that these time frames are an estimate. If your order hasn’t arrived within this time-frame, please contact us and we will open up an investigation.
Customs and/or duty charges are the responsibility of the purchaser.
Insurance: Purchaser is responsible for insurance if the parcel value is above what is quoted for the shipping service. Insurance for total value of the parcel can be purchased upon request and a quote will be provided. Unless extra insurance cover is purchased Knit Knacks will only be responsible for the quoted insured values.
Deliveries are made Monday through Friday only. Most orders received by us will be shipped same business day as payment is received. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.
If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately.