Shipping Options

Shipping Options

Distributors of ChiaoGoo Premium Knitting Products for Australasia.

New Zealand

For New Zealand orders, your order should arrive between 1 – 3 working days. If your order has not arrived within 5 working days please contact us.

International

For all international orders shipping is calculated once picked.

DHL, orders should arrive between 2-5 working days.

Please note that these time frames are an estimate. If your order hasn’t arrived within this time-frame, please contact us and we will open up an investigation.

Customs and/or duty charges are the responsibility of the purchaser.

Shipping Times

Deliveries are made Monday through Friday only. Most orders received by us will be shipped same business day as payment is received. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.

If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately.